ZRH Handling Agent
Air freight often looks simple on paper – until the shipment arrives at the airport.
Import and export handling of air freight at Zurich Airport
As a ZRH Handling Agent, Kuonen Logistics AG handles all operational tasks related to import and export air freight shipments at Zurich Airport for our clients.
With our permanent presence directly at Zurich Airport and our office in OPC 4, we are always on-site and manage the operational processing of air freight shipments between airlines, ground handling agents, and our clients.
We take care of all practical tasks for our clients – from import procurement and export preparation to the secure handling of valuable goods.
Our clients can focus on their core business – we ensure that their shipments are handled professionally and efficiently at Zurich Airport.
What we will do specifically for you:
Operational presence on site
We have a permanent presence at Zurich Airport (OPC 4) and act as your extended hand directly at the ramp.
We handle the neutralization, splitting, and handling of exchangeable equipment and valuable cargo.
We coordinate the smooth handover of your cargo between airlines, ground handling agents (Cargologic/dnata) and transport partners.
We handle all customs formalities (import/export) and use our bonded warehouse (OZL) for maximum flexibility.
We check quantities and condition immediately upon receipt – including photo documentation and damage reporting in case of irregularities.
We ensure that your shipments are prepared in accordance with aviation security regulations and are ready for flight or delivery on time.
Import Handling
As soon as air freight shipments arrive in Zurich, speed and transparency are crucial. Our team ensures that import shipments are immediately received, inspected, and processed according to our clients' instructions.
Our import services include, among other things:
Retrieval and receipt of import shipments
Acceptance of goods at the ground handling agents CARGOLOGIC or DNATA
Quantity and condition check upon acceptance
Preparation of damage reports including photo documentation for damaged goods
Immediate notification of irregularities to our clients
Splitting of shipments
Neutralization of shipments
Import Exchange Equipment Handling (EU Pallets)
Valuable Cargo Handling (armed or unarmed possible)
Our goal:
Every import shipment is inspected immediately upon arrival at Zurich Airport.
Export Handling
When exporting air freight, thorough preparation, correct labeling, and compliance with air security regulations are crucial.​
Kuonen Logistics AG handles the complete export processing for secure and insecure air freight shipments sent via Zurich Airport.​
Our export services:
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Export handling of secure and insecure air cargo
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Preparing shipments for air transport
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Labeling / AWB Labeling
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Pouch Handling
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ID check for deliveries from third parties
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Valuable Cargo Handling (armed or unarmed possible)
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​Thanks to our operational presence at Zurich Airport, we ensure that export shipments are efficiently prepared and handed over to the responsible ground handling agents on time .
Customs clearance
Upon request, Kuonen Logistics AG also handles the complete customs clearance of air freight shipments at Zurich Airport.
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Our team takes care of all necessary customs formalities – both for import and export – and ensures that shipments can be processed smoothly and without delays.
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Thanks to our experience in customs clearance and bonded warehouses (BBWs), we can offer our customers a fully integrated solution.
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This creates an “all-in-one package” upon request , in which handling, customs clearance and other logistics services are coordinated from a single source.
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Further information about our customs services can be found in our Customs / OZL section.
Temporary storage
Air freight shipments often require flexible interim storage solutions – whether before export or after the arrival of an import shipment.
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If necessary, shipments can be temporarily stored for short or long periods without losing their status as secure air cargo .
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This creates additional flexibility for our customers and enables efficient planning of the further transport chain.
Delivery address for air freight shipments
Shipments can also be delivered to our logistics center for preparation or further processing:
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KUONEN LOGISTICS AG
Embraport 9
CH-8424 Embrach
Switzerland
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Our team there handles the receipt, inspection and preparation of the shipments before they are processed further by us.
Your operational partner at Zurich Airport
Airfreight handling requires more than just logistical experience.
It requires a local presence, short distances, and a team that knows the processes around Zurich Airport inside and out.
Kuonen Logistics AG sees itself as an operational partner to its customers at Zurich Airport and ensures that shipments are moved efficiently between airline, ground handling agent and recipient.
Whether standard freight, time-critical shipments or valuable goods with increased security requirements – we take care of the details.
Especially in air freight, it's often the little things that determine a smooth process.
KUONEN LOGISTICS AG
From Pure Cargo to Personal Care
